Open service is the company which services restaraunts round the clock. It gets calls from restaurant owners who have any sort of compaints. They tell about their problems and ask to help with reporting and accounting. When we see that some complaints and requests have a similar nature, it’s motivating us to work out a new solution in order to fight these issues. In 2015, we had an outsource department which was doing accounting for restaurants (we’re still doing it). There was a metric measuring how many consignment notes were manually introduced into the accounting system. After their number had surpassed 1,000, accountants started to ask about a possible IT solution. Besides, accountants working as “calculators” were in charge of several restaurants, and a manual mode of work allowed them to deal with five restaurants at maximum. However, automation lets them do accounting for 10-15. This is how the idea of DocsInBox which automates a small stage in the working process emerged. In the same way, 10 more startups appeared (biometrics, Face ID, Service Inspector, self-service kiosks, etc.). Some of them developed into big companies like DocsInBox, with 200 people working, or like Revvy, growing tenfold over five quarters. Some didn’t manage to turn into big businesses, like Service Inspector, in spite of being a very useful product with a low churn. But this product doesn’t have a high value, and it cannot be sold for a big price. That’s why it’s difficult to scale marketing and sales. That said the product is really profitable, but small.